Pattern to record: The leading edge stops abruptly at a repeatable location.

Locate the feed stage

The document feeder moves originals past the scanner; it is separate from the printer’s paper tray. Note whether single-sided or duplex scanning fails, and check originals for staples or damaged edges. One possible explanation is that a clip, label fragment or torn sheet blocks normal travel.

Before inspecting the mechanism

Turn off and disconnect the printer before cleaning or reaching into the ADF mechanism. Use the specified ADF access cover; do not pull an original hard through closed rollers, the separation pad or sensor flags. Keep fingers out of drive gears.

Feed-path checks

1. With power isolated, inspect and clean only the pickup rollers and separation surfaces identified in the model’s ADF instructions.
2. Trace the original-document route through permitted access covers without sharp tools. Let a technician handle an obstruction beyond those covers.

Correct the confirmed cause

If the checks support this cause, remove the object and repair any bent guide or sensor. After clearing or repairing the fault and refitting access covers, verification should cover single and multi-page scans, both sides if supported, alignment and scan completeness.

For an assessment of your multifunction printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.