Pattern to record: Jams vary with the paper stack and improve with fresh sealed media.

Locate the feed stage

The document feeder moves originals past the scanner; it is separate from the printer’s paper tray. Note whether single-sided or duplex scanning fails, and check originals for staples or damaged edges. One possible explanation is that paper shape and surface friction fall outside the feed design.

Feed-path checks

1. Clean and inspect the pickup, separation and sensing path before opening covers further.
2. Compare approved dry media stored flat and review environmental conditions.

Before inspecting the mechanism

Remove staples and isolate power before reaching into drive gears. Repeated testing with unsuitable media creates misleading wear symptoms.

Correct the confirmed cause

If the checks support this cause, replace the media and correct storage before mechanical repair. Verification should cover single and multi-page scans, both sides if supported, alignment and scan completeness.

For an assessment of your multifunction printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.