Pattern to record: The plug will not seat normally or the fault is confined to one connector orientation.

Identify the input design

Identify which USB-C ports on this laptop actually accept charging. A data-only USB-C port and a charge-capable port can look alike, and the charger and cable must support the laptop’s required power level. A damaged USB-C contact or internal tongue can interrupt connection; this connector has no barrel-jack centre pin.

Stop before further damage

Shut down and disconnect the charger before looking at the port from outside. If the internal tongue looks bent, the plug will not seat normally or there is suspected contact damage, stop inserting cables. Do not put tools, liquids or other objects into the port; arrange an assessment rather than attempting to scrape out debris.

Workshop checks

1. A technician should inspect the unpowered connector first. Only if the connector is safe to use should a known compatible PD charger and cable be tested in both orientations to separate connection, negotiation and board faults.
2. Check the cable separately and never force it into a damaged port. Connector replacement is workshop work for the exact model.

Repair and power verification

If the checks support this cause, replace the confirmed damaged port or cable using parts for the exact model. Verification should cover both orientations, supported power levels, sleep, battery transition and sustained charging.

For an assessment of your USB-C laptop, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.