Pattern to record: Pages enter at an angle from the start of travel.

Locate the feed stage

A typical receipt printer feeds a continuous roll with a platen rather than separating stacked sheets. Check roll width, winding direction, cover closure and cutter clearance against the model’s media instructions. One possible explanation is that side guides are too loose, tight or uneven for the loaded media.

Feed-path checks

1. Verify roll width and orientation, inspect platen pressure, sensors and cutter clearance.
2. Set guides to the actual media and inspect tray geometry for damage.

Before inspecting the mechanism

The thermal head may be hot and the cutter can move automatically. Over-tight guides can buckle paper and overload the pickup.

Correct the confirmed cause

If the checks support this cause, realign or replace damaged guide parts. Verification should cover short and long receipts, repeated cuts, cover latch and low-paper behaviour.

For an assessment of your receipt printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.