Pattern to record: Pickup timing is inconsistent despite sound rollers.

Locate the feed stage

The document feeder moves originals past the scanner; it is separate from the printer’s paper tray. Note whether single-sided or duplex scanning fails, and check originals for staples or damaged edges. One possible explanation is that the drive coupling engages late, slips or remains engaged.

Feed-path checks

1. Clean and inspect the pickup, separation and sensing path before opening covers further.
2. Observe drive timing and inspect the clutch and its control signal.

Before inspecting the mechanism

Remove staples and isolate power before reaching into drive gears. Oiling a dry clutch surface can cause permanent slipping.

Correct the confirmed cause

If the checks support this cause, service or replace the confirmed clutch assembly. Verification should cover single and multi-page scans, both sides if supported, alignment and scan completeness.

For an assessment of your multifunction printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.