Chromebook Battery: battery temperature-sensor fault. The pack reports an implausible temperature to the charging controller.

The distinguishing clue

Charging is blocked or interrupted despite normal room conditions.

Checks before an assessment

If safe, note the battery-health information already available in ChromeOS and the charger model. Distinguish loss of charge during sleep from shutdown immediately after unplugging.

Stop point: A swollen Chromebook battery should remain switched off and unplugged.

Workshop confirmation and repair

Device-level check: Check ChromeOS battery health, charger compatibility and behaviour through shutdown and sleep.

Targeted check: Compare reported temperature with the physical pack and connector state. If confirmed: Replace the pack or repair its confirmed sensing connection.

Repair boundary: Replace the matched pack after confirming the USB-C or charging path is healthy.

Related cause to rule out

When runtime falls steadily and the laptop may shut down when demand increases, also consider Chromebook Battery: worn battery cells before choosing a repair.

Checks after the work

After repair or replacement, check charging, browser workload, sleep, restart and battery-only runtime.

For an AEPC repair assessment in East Auckland, provide the exact model and observed clue. Call 027 908 8880 before visiting the Burswood workshop.