Bringing the right accessories can make computer diagnosis clearer. For charging faults, bring the charger and cable. For dock problems, bring the dock, power adapter and cable. For external drive faults, bring the enclosure and original cable if you have them.

For desktops, the tower is usually the main device, but monitor or cable photos may help with display faults. For laptops, the exact model and charger rating are useful.

Photos help before a visit

Take photos of error messages, damaged ports, cracked screens, swollen cases, charger labels and model stickers. Do not include private documents, passwords or customer information in photos.

If the fault happens only sometimes, a short video can be helpful, especially for fan noise, screen flicker or startup loops.

Tell us the priority

Say whether data, speed, charging, display, business downtime or repair cost control is the main concern. The first priority affects the order of diagnosis.

AEPC / AKL East PC is at 9/28 Torrens Road, Burswood, Auckland 2013. Contact 0279-088880 with the model, symptoms and photos before visiting if you want initial guidance.